Support : Knowledge base

Knowledge Base

Welcome to OPAL-RT’s Knowledge Base

OPAL-RT offers a repository of support information for optimal use of its technology.

Loading…

Please note that OPAL-RT knowledge base is not fully optimized for mobile platforms.

For optimal experience, use a desktop computer.

Reference Number: AA-02327// Views: AA-02327// Created: 2024-07-10 19:27:41// Last Updated: 2024-07-12 18:07:30
Problem & Solution
Simulator Does Not Boot, Initialization Problem

Problem


The simulator is not initializing properly; it gets stuck in the initialization process and starts beeping. 

Some potential causes for this issue are:

  • Storms
  • Power outages
  • Similar events


Solution


To solve this issue, please follow the process below:

  1. Turn off the simulator.
  2. Power off the switch at the back of the simulator.
  3. Unplug the simulator.
  4. Press and hold the power button for 5 seconds.
  5. Plug the simulator back in.
  6. Turn on the switch at the back of the simulator.
  7. Press the power button to power it on normally.

By following these steps, the simulator should initialize correctly. If the issue persists, please contact our support team for further assistance.