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Reference Number: AA-02289// Views: AA-02289// Created: 2024-03-19 16:44:26// Last Updated: 2024-04-11 22:02:47 HowTo HYPERSIM — The location of all HYPERSIM host and target logs Introduction:Alongside HYPERSIM (HS) there are a sub-suite of services and programs that run on the users host PC and OPAL-RT Simulator. These additional processes/programs need to be active and operate correctly for the complete functioning of HS. Thus, if one of these services stops or is interupted there will be an error that pops up in the HS UI. Just as the main HS program prints out log statements in the HypConsol, .ecf and .simout tabs; each sub-service has its own logs in its appropriate directory. To better diagnose users, support engineers will often ask for the logs for each sub-service. This article serves to instruct users on how to collect the logs. HYPERSIM Versions 2024.1+First and foremost, for those with HYPERSIM 2024.1, there is a helpful Diagnostic button that will collect all logs on both the target and host machine. Refer to the screenshot below:
HYPERSIM Versions 2023.XThe full list of services and their log locations are listed below. Note that to access the Target logs you must log into the simulator via SSH, consult the following article to login via MobaXterm: How To Install and Connect to a Simulator with MobaXterm, note that any shell client can be used. The following paths assume that HYPERSIM is installed on the C:\ drive. Host Logs:
Target Logs:
HYPERSIM Versions <2022.XVersions of HYPERSIM older than 2023.X will not have the same suite of sub-services. The paths for the logs will be the same, but some will not be there as they were added in latter versions of HYPERSIM. |