Knowledge Base
Welcome to OPAL-RT’s Knowledge Base
OPAL-RT offers a repository of support information for optimal use of its technology.
Please note that OPAL-RT knowledge base is not fully optimized for mobile platforms.
For optimal experience, use a desktop computer.
Reference Number: AA-01755// Views: AA-01755// Created: 2019-11-06 21:55:42// Last Updated: 2021-11-24 00:32:50 Problem & Solution HYPERSIM : Common License Installation Errors Possible errors and tips for debuging:
This means that your license has expired or that your Support Maintenance Contract Date needs to be updated. Contact Support making sure to put your project number and to attach the license that you are having issues with : https://www.opal-rt.com/contact-technical-support/
This is possibly due to an error caused by a Clock Change. Try to restart services to see if that's the case. If so, follow this KB Article to fix the issue. Don't forget to restart services after fixing the date.
First, connect to the Simulator via SSH or Telnet. Navigate to /export/local/ssr/hyconfig/ and delete the following files manually if present: license.bin RTLicense.bin licenselocation.txt Try again. If you still have the issue please follow this KB Article and/or this KB Article. If both KBs don't solve the problem, please contact Support making sure to put your project number and to attach a screenshot of the error message : https://www.opal-rt.com/contact-technical-support/
Make sure that the CR2032 battery outputs 3V then, contact Support making sure to attach a screenshot of the error message : https://www.opal-rt.com/contact-technical-support/
This means that you are trying to install the same license that is already installed on the Simulator.
This is a problem that occurs sometimes with our License Generator, we apologize about that. We are working at the moment to make our tool proof to such mistakes. Contact Support making sure to put your project number and to attach the license that you are having issues with : https://www.opal-rt.com/contact-technical-support/ |